071 886 68 88
Monday to Friday from 9 a m to 12 p m and from 1 p m to 5 p m
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071 886 68 88
Monday to Friday from 9 a m to 12 p m and from 1 p m to 5 p m
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Assistance! This rating is translated from German.

Ship Ratings AIDAstella

customer evaluation for AIDAstella (Travel period February 2020) from Bisserka Simeonova Borissova usage Choueri

Bisserka Simeonova Borissova usage Choueri
4.2 / 5 4 von fünf und mehr Sterne Bewertungen
8 days Canary Islands with AIDAstella
Examined client We guarantee the authenticity of this evaluation.
The e-hoi customer is verifiable traveled by this ship.
Recommends the cruise
Has made 14 cruises

Travel data

Journey time:
February 2020
Journey duration:
8 days
Destination:
Canary Islands
Countries:
Portugal, Spain
Harbours:
Arrecife (Lanzarote, Canary Islands), Funchal (Madeira, Portugal), Las Palmas (Gran Canaria, Canary Islands), Santa Cruz de la Palma (La Palma, Canary Islands), Santa Cruz de Tenerife (Tenerife, Canary Islands)
Type of cabin:
Inside
Away on a trip:
Couple
Accompanying children:
None
Type of cruise:
Classical & elegant

Evaluation categories

Ship

4.3 / 5 4 von fünf und mehr Sterne Bewertungen
overall impression:
4.0 / 5
state:
4.0 / 5
cleanness:
5.0 / 5
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Cabin

5.0 / 5 5 von fünf und mehr Sterne Bewertungen
overall impression:
5.0 / 5
cleanness:
5.0 / 5
Facilities:
5.0 / 5
Size:
5.0 / 5
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Routes

overall impression:
3.0 / 5
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Gastronomy

4.9 / 5 4 von fünf und mehr Sterne Bewertungen

Restaurants

Quality of the food and drinks:
5.0 / 5
Variety on offer:
5.0 / 5
Friendliness of the staff:
5.0 / 5
cleanness:
5.0 / 5
Atmosphere:
4.0 / 5

bars

Quality of drinks:
5.0 / 5
Variety on offer:
5.0 / 5
Friendliness of the staff:
5.0 / 5
Atmosphere:
4.0 / 5
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Entertainment

2.5 / 5 2 von fünf und mehr Sterne Bewertungen
overall impression:
2.0 / 5
Quality of the show programme:
4.0 / 5
Variety on offer:
2.0 / 5
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Sport

4.0 / 5 4 von fünf und mehr Sterne Bewertungen
overall impression:
4.0 / 5
Quality of the sports offers:
4.0 / 5
Variety on offer:
4.0 / 5
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Wellness & swimming pool area

4.0 / 5 4 von fünf und mehr Sterne Bewertungen
overall impression:
4.0 / 5
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service check-in & check-out

3.5 / 5 3 von fünf und mehr Sterne Bewertungen
overall impression:
3.0 / 5
kindness and competence...
 
... at reception:
4.0 / 5
... of the cabin crew:
5.0 / 5
... of the whole staff:
4.0 / 5
... at check-in:
4.0 / 5
... at check-out:
3.0 / 5
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More information

Estimate of the average age on board:
50
Value-for-money
very good
Unavoidable additional costs on board
Less than 50 € per day
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tips and recommendations

Mein persönlicher Tipp
We felt strongly discriminated against Aida. We have had repeated complaints and requests that the daily program in the cabin would like to be at least in English. We are French citizens and do not understand German. We wanted a meeting with the director, which never happened, nor did we have an answer. We did not have an adequate and logical response from the front desk staff and other officers with whom we shared the problem. There is an English version on the Aida Booking website! By European law, this is absolutely unacceptable and borders on racism! We didn't understand anything from the radio announcements. And we know it can and should because security announcements have been announced in English as well! There were many victims like us! We have attended other cruises where only for the sake of 2 passengers the information was also spoken in German ?!
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