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Ship Ratings Costa Luminosa

customer evaluation for Costa Luminosa (Travel period October 2013) from Alfred Vetsch

Alfred Vetsch
2.4 / 5
5 days Western Mediterranean with Costa Luminosa
Generell unbefriedigendes Preis-/Leistungsverhältnis; Bei Costa lediglich Vergleichsmöglichkeit mit Schiffen "Costa Classica und ehemaliger Costa Europa", da war alles noch bestens und in Ordnung. Aufenthalt auf Schiff "Luminosa" im Vergleich mit anderen uns bekannten Gesellschaften eher dürftig. Dies vor allem in Bezug auf Kabinenausstattung ("Minisuite") und Freundlichkeit des Service-Personals!
Examined client We guarantee the authenticity of this evaluation.
The e-hoi customer is verifiable traveled by this ship.
Has made 13 cruises

Travel data

Journey time:
October 2013
Journey duration:
5 days
Destinations:
Western Mediterranean, Western Europe, First time cruises*, Mediterranean
Countries:
Italy, France, Spain
Harbours:
Savona (Italy), Barcelona (Spain), Palma (Mallorca, Balearic Islands), Marseille (France)
Type of cabin:
Suite
Away on a trip:
Couple
Accompanying children:
None
Type of cruise:
Loose & casual

Evaluation categories

Ship
Cabin
Routes
Gastronomy
Restaurants
bars
Entertainment
Sport
Wellness
service check-in & check-out
More information
tips and recommendations

Ship

3.3 / 5
overall impression:
3.0 / 5
state:
3.0 / 5
cleanness:
4.0 / 5
Description
Schöne und ansprechende Lobby/Réception; sauber; es fehlt aber ein Geschäft für Einkauf des täglichen Bedarfs wie z.B. Papier-Taschentücher, etc., oder wir haben es nicht gefunden!
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Cabin

1.5 / 5
overall impression:
1.0 / 5
cleanness:
4.0 / 5
Facilities:
1.0 / 5
Size:
1.0 / 5
Description
Kabinenausstattung für sogenannte "Minisuite" mangelhaft! Kein Vergleich zu Kabinen derselben Kategorie mit den von uns bisher bei anderen Gesellschaften gebuchten Leistungen! Preis-/Leistungsverhältnis daher unbefriedigend!
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Routes

overall impression:
2.0 / 5
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Gastronomy

2.0 / 5
Description
Mittags und Abends hatten wir mit unseren Gäste das "kleine Glück" für die Mahlzeiten im Samsara und nicht im normalen Restaurant bedient zu werden! Das einige "highlite" unserer Schnupper-Kreuzfahrt!!

Restaurants

Quality of the food and drinks:
3.0 / 5
Variety on offer:
3.0 / 5
Friendliness of the staff:
3.0 / 5
cleanness:
4.0 / 5
Atmosphere:
2.0 / 5

bars

Quality of drinks:
4.0 / 5
Variety on offer:
4.0 / 5
Friendliness of the staff:
2.0 / 5
Value-for-money:
3.0 / 5
Atmosphere:
2.0 / 5
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Entertainment

2.3 / 5
overall impression:
1.0 / 5
Quality of the show programme:
4.0 / 5
Variety on offer:
3.0 / 5
Description
Sehr gute "Tanzshow"!
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Sport

Description
keine Nutzung
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Wellness & swimming pool area

Description
keine Nutzung
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service check-in & check-out

2.5 / 5
overall impression:
2.0 / 5
kindness and competence...
 
... at reception:
3.0 / 5
... of the cabin crew:
3.0 / 5
... of the whole staff:
3.0 / 5
... at check-in:
3.0 / 5
... at check-out:
3.0 / 5
Description
keine Probleme
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More information

Recommended dress on board
no recommendation
Recommended for cruise type
Family & fun
Value-for-money
very poor
Unavoidable additional costs on board
Less than 50 € per day
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tips and recommendations

Mein persönlicher Tipp
bessere Schulung des Service-Personales; Freundlichkeits-Training für diverse Oberkellner beim Frühstück!!
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